Return and Refund Policy
Last updated: August 5, 2026
We want you to be completely satisfied with your purchase. If you need to make a return or request a refund, please review our policy below:
1. Eligibility for Returns
Items must be requested for return within 30 days of your purchase or delivery date.
To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
2. Non-Returnable Items
Certain types of goods may be exempt from being returned (such as custom-made items, perishable goods, or clearance items). Please check product descriptions or reach out if you are unsure.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Return Shipping Costs
Customers are responsible for paying for their own shipping costs for returning items, unless the item arrived damaged or incorrect. Shipping costs are non-refundable.
5. How to Start a Return
To initiate a return, please contact us at info.awkwardmates@gmail.com with your order number and the reason for your return, and we will guide you through the next steps.
